Get similar jobs by email Register →
Execute & deliver direct proactive retention activities for active players, working within the Customer Support & Retention/Conversion Operations team for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values.
Responsibilities & Accountabilities:
- Initiating contact with existing customers/players via phone, in order to increase conversion, retention rates and increase lifetime value. (Will also involve regular additional contact with players via chat & email)
- Following a Sales approach, actively sell tailored promotions and campaigns to existing players. Provide additional support as required to enhance the customer’s experience and increase player spend.
- Meet pre-determined business and individual KPI’s in line with Departmental and Business standards.
- Maintain an adaptable and dynamic approach to tasks and responsibilities embracing and promoting new business practices and products.
- Working aligned with Business Service Level Agreements, ensuring exceptional levels of service to customers and a consistent positive customer experience.
- Ensure Risk standards and practices are adhered to avoid and minimise exposure for the Business to unnecessary risks in line with Business requirements.
- Proactively seek to further own development, continually identifying potential for growth and development of own skills and performance.
- Carry out additional tasks and responsibilities as required by the Management and the Business.
- Proven outbound phone sales and/or customer retention experience essential
- Proven ability to work in a fast paced dynamic environment
- Have a creative mindset with the ability to learn new products and practices quickly.
- Highly adaptable must be a self starter with the ability to self motivate and use initiative whilst working within a team.
- Target focused with experience of working to targets/KPI’s.
Sorry, this job post it's no longer available
- Swedish Customer Support Agent
Swedish Customer Support Agent | Competitive salary plus private healthcare, free meals and snacks and a fun working environment in cool offices | Malta SRGEurope has ...19 days ago
- Finnish Outbound Operations Agent
Maltalla työskenteleminen? Malta on pieni, mutta vilkas saarivaltio Välimerellä. Se tarjoaa asukkailleen lähes jatkuvaa auringonpaistetta ja jännittävän yöelämän iltoj...6 days ago
- Norwegian Speaking Customer Service Agent
€20000 - 24000
Nå søker vi en erfaren kundeservicemedarbeider til vår betting kunde på Malta! Vi søker deg som er utadvendt, lærevillig og motivert! Er drømmen å jobbe på Malta og jo...6 days ago
- Norwegian speaking Back Office Agent
€20000 - 21000
Vi søker nå en norsktalende Back Office Konsulent for vår kunde i Tallinn, Estland! Har du interesse for IT? Ønsker du en jobb hvor du får internasjonal arbeidserfarin...6 days ago
- Flemish speaking Customer Service Agent
€17000 - 21000
Be Part of It Our international and award winning client is looking for a Flemish speaker to provide customer support while representing one of the most well-known onl...3 months ago