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Swedish Speaking Customer Support Agent to Belfast, Northern Ireland

Job Description

Are you looking for a new challenge? We are currently recruiting Swedish speaking personnel for an exciting customer support role in Belfast, Northern Ireland. Are you who we are looking for?


The Role:

  • Providing a high level of professionalism and customer service for a world leading brand
  • Handle and respond to inbound phone calls and occasional email inquiries in a call centre environment
  • Research and resolve inquiries verbally, in writing and online
  • Maintain and promote a positive attitude whilst meeting productivity goals
  • Maintain high confidentiality at all times


Are you what we’re looking for?

  • Fluency in written and spoken English & Swedish
  • A minimum of 3 months’ experience in a customer service environment
  • Ability to work to targets, handling times and customer satisfaction
  • Experience of working in a team environment
  • Able to communicate effectively via telephone, with active listening and clearly speaking to the customer along with the ability to communicate effectively via email
  • Ability to multitask, plan and organize.


Working Hours: 40 hours/week on a rotational shift pattern, Monday to Sunday, 7.00-18.00


What can we offer you?

  • Excellent relocation package
  • Bright, modern, exciting place to work with excellent staff facilities
  • City centre location
  • Onsite gym, yoga room and cafe
  • 28 days annual leave
  • Employee discounts scheme
  • Pension scheme
  • Annual Reward & Recognition Ceremony
  • Professional development opportunities


Why Belfast?

Belfast is a vibrant, multicultural and exciting place to live. As the capital of Northern Ireland, it is home to over 300,000 people and boasts a wide variety of exciting attractions, including Titanic Belfast, Game of Thrones tours, and a vibrant night life with regular music, art, social events, sport and much more. Right on the door step you’ll find outstanding mountains, countryside and spectacular coastlines. Finding accommodation is simple with the support of our relocation team. Accommodation, transport and the general cost of living are all very reasonable in Belfast.


Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.


Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. Over the past 2 years we have recruited and helped over 1000 Nordic speakers to their dream job with our partners in over 28 different countries.

Ref: NI02


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