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Swedish Speaking Customer Support - iGaming Industry in Gibraltar

Job Description

We are looking for Swedish speaking staff for sunny Gibraltar! Are you looking for a new challenge? Are you passionate about customer support, translation and casino? Then maybe you are the one we are looking for!

About the role:

Provide professional and exceptional support to our customers via email, telephone and chat about, for example, gaming issues, help with deposits, payment of winnings, etc.
Maximize membership retention by promoting various events, activities, bonus offers and so on.

Maximize revenue by offering relevant deposit methods

Translations for the support department and possibly other departments in the company as needed

Participation in projects when needed

Test new games, products and software as needed

As you have more experience, you may be asked to help train new colleagues

About the company

The company aims to be the market leader in the global online gaming industry, which can be measured by the number of satisfied members. The company provides quality entertainment to people who like games, by giving them the opportunity to do so in a safe, fun, fair and regulated way. Based in Gibraltar, the customer support team is available 24 hours a day, 7 days a week and offers support in 11 different languages ​​via phone, email and chat. The company has other offices around the world and has over 880 full-time employees.

Why Gibraltar?

Gibraltar has become quite fascinating for people to explore due to its unique location and political situation. For people who want to live in a country that accepts most major European currencies, Gibraltar is a more interesting choice due to its nature of being easy for Europeans to live. The official language is English and Gibraltar has comfortable weather with a 12km coastline. Another aspect of living in Gibraltar that is unique is that many people commute there every day by crossing the border from Spain. Gibraltar offers spectacular views and a fantastic lifestyle!

Technical Requirements for the role

Good knowledge of MS Office programs, including Outlook
Experience using the internet
Good typing skills with keyboard

Knowledge and experience

Experience of customer service
Experience in the online gaming industry is desired

Personal qualifications

Excellent written and oral communication skills
Good ability to work together
Safe with oral communication
The ability to show empathy
Strong team player
Patient and diplomatic


Flight ticket paid in advance
First 6 months in corporate apartment
For 2 years, the company will help with a rental cost of £ 250, tax free
Many more benefits

Ref: swgib


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