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Swedish speaking technical agent required in Poland

Job Description

Company

Business enterprise operating in the field of technology and healthcare. The company has spread across 31 countries offering a wide range of software and hardware services and solutions including R&D, technology services, Remote Infrastructure Management, IT hardware, system integration, distribution of technology and telecom products. It has a unique management philosophy based on trust and transparency where the employee comes first.

 

Responsibilities

  • Providing customer service on smart phones and other telecommunication devices
  • Diagnosing the issue and provide a path to resolving inquiries
  • Logging calls from customers into Contact Management System
  • Demonstrating a high level of customer service when helping a customer
  •    Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities.

 

Requirements

  • Fluent Swedish and fluent English
  • Disciplined, systematic problem solving skills required
  • Know how to work with Windows Operating systems, MS Office and Internet browsers
  • 0-2 years help desk, customer service, and support experience

 

Benefits

  • 2 week free accommodation
  • Gym membership
  • Life and health insurance
  • Lunch vouchers
  • Permanent job contract
  • Performance bonus
  • Supplement for picked language course
  • Bonus of 200-300 PLN for 2 weeks holidays per year
  • Bonuses for Christmas, b-days, weddings,  etc.
  • Opportunity to grow in your career
  • Low cost of living
  • Professional training provided by experts

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Location

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