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Danish or Dutch Speaking Technical Support

Job Description

Danish or Dutch Speaking Tech Support

North Dublin

€23,500 + bonus up to €2k a year

Our client requires candidates with good general IT skills and either fluent Danish or Dutch. 

The role involves providing first-line technical support for basic or routine incoming service inquiries (answer questions, solve problems and perform basic troubleshooting using provided scripting and published materials). 


Ensuring high levels of customer service and successfully complete training activities to maintain technical and product knowledge

Experience required:
•Written and oral fluency in English and Danish or Dutch.
•Excellent communication skills: verbal, written, listening, probing & reading
•Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations to solve customer problems
•Ability to employ patience and self-control in handling irate customers
•Ability to follow proper procedures and work within established guidelines
•Analytical problem solving skills; linear and logical troubleshooting skills
•Ability to set expectations and deliver information in a positive way
•Adapts well to changing circumstances, direction, and strategy
•Be able to work as part of a strong and collaborative team

Benefits:
•20 days annual holiday + 9 statutory days entitlement
•Free Parking
•Games Room / Breakout area
•Pay for Performance bonus program
•Discounts with various high street brands

Recruitment Direct is acting as a recruitment agency

Ref: sm4309403945dubl

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