Get similar jobs by email Register →
As a Supervisor you will lead a group of approximately 15 Customer Service Representatives, you will organize their workload and monitor the team performance. You will be responsible for this team’s success and continuous improvement assuring the accomplishment of the internal objectives. You will motivate, train and manage them on a day-to-day basis.
- Ensuring the team’s development, monitoring and evaluation;
- Motivating and Coaching the team;
- Managing the team daily, according to internal policies;
- Ensuring the accomplishment of the Key Performance Indicators;
- Developing action plans for continuous improvement.
Who are we looking for?
- Native or near native Swedish speakers (mandatory);
- Fluency in English (minimum B2);
- Minimum 1 year experience managing contact center Customer Service Representatives’ teams;
- Dynamism, organization and responsibility;
- Leadership skills;
- Critical thinking;
- Ability to make decisions under high levels of stress;
- Microsoft Office knowledge.
- Excellent work opportunity in a leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Free organized sport activities and events;
- Relocation and integration program for foreign applicants.
Sorry, this job post it's no longer available
- 10 Vacancies in Lisbon for French speakers
€10000 - 13000
The Company. Are you ready for a new life and work experience? Are you looking for a strong company to develop new skills? Are you looking for a People Company with a ...10 days ago
- Swedish Customer Service Rep for Industry Leader - Brno
€31000 - 31000 gross per month
Want to learn more about the Brno Dragon? Well if you speak near native Swedish and have a good level of English - You Can! We are looking for Swedish speakers with cu...2 months ago
- Dutch Customer Advisor in Lisbon
€15000 - 22000
Dutch Customer Advisor in Lisbon Are you dreaming of living in Lisbon? Are you native Dutch and do you have a passion for providing excellent customer care? Would you ...9 days ago
- Danish Customer Service - Lisbon
€15000 - 16000
Work within the tourism sector! Here is a Danish speaking Customer Service job for a fresh and vibrant Danish speaker who also has a good level of English in Lisbon, P...3 months ago
- French Customer Service Agent - Sunny Lisbon
€12000 - 14000
We’re looking for near native French speakers with 6-12 months experience in customer service to join the care team here in Lisbon, Portugal for an international globa...18 days ago