Get similar jobs by email Register →
As a Supervisor you will lead a group of approximately 15 Customer Service Representatives, you will organize their workload and monitor the team performance. You will be responsible for this team’s success and continuous improvement assuring the accomplishment of the internal objectives. You will motivate, train and manage them on a day-to-day basis.
- Ensuring the team’s development, monitoring and evaluation;
- Motivating and Coaching the team;
- Managing the team daily, according to internal policies;
- Ensuring the accomplishment of the Key Performance Indicators;
- Developing action plans for continuous improvement.
Who are we looking for?
- Native or near native Swedish speakers (mandatory);
- Fluency in English (minimum B2);
- Minimum 1 year experience managing contact center Customer Service Representatives’ teams;
- Dynamism, organization and responsibility;
- Leadership skills;
- Critical thinking;
- Ability to make decisions under high levels of stress;
- Microsoft Office knowledge.
- Excellent work opportunity in a leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Free organized sport activities and events;
- Relocation and integration program for foreign applicants.
Sorry, this job post it's no longer available
- Dutch Speaker wanted for Customer Service Job for Small Contact Center - Dublin
€24000 - 25000
Job Summary Do you live in Dublin or are you willing to move here on short notice? If so and you speak Dutch then stop for a second and take time to read what could be...4 months ago
- Sales Contact Center Agent
Euroccor JSC, established in 2005, is a Business Process Outsourcer (BPO) operating from Sofia, and working for European customers. Our success is based on investing i...5 months ago
- Swedish Customer Service Rep for Industry Leader - Brno
€31000 - 31000 gross per month
Want to learn more about the Brno Dragon? Well if you speak near native Swedish and have a good level of English - You Can! We are looking for Swedish speakers with cu...about 1 month ago
- Swedish Customer Service for Outsourcing Giant - Malta
€20000 - 22000 per annum + Relocation Package & Benefits
Outgoing &amp; highly motivated Swedish speakers looking to live &amp; work in a warmer climate - Malta is Calling? We are looking for energetic Swedish speake...about 1 month ago
- Swedish Customer Service Job for Well-known Global Brand - Belfast
€15000 - 17000
Job Summary As a Swedish Customer Service Representative you will get the chance to work for one of the largest and well known global online brands. This customer care...about 2 months ago