Swedish Technical Customer Service (Audio)

Job Description

You love music and technology?
You value quality devices and service? 
We could work together.

We are working with a famous brand of high quality sound products. (Home audio system, speakers, noise cancelling headphones, professional audio system...)

We are looking for someone to provide excellent customer service and technical support for the customers, via email and phone. 
You will be the first contact for the customers for any request or query they might have, and your main tasks will be: 

-Answering customers calls and email in an efficient, professional manner
-Trying to solve the issue at the first contact, and clear any doubt
-Provide technical support, trouble shooting for most common products
-Escalate and transfer to level 2 service when necessary
-Keep updated the data base with customer information's
-Proactively maintain your knowledge on product and processes

SELLBYTEL offers you :

-Full-time and long term contract
-15938.4 euros gross/year + bonus up to 1920 euros gross/year
-Initial and on-going training
-Loan program and discount
-Possibility for professional development within the company.

These are the skills we are looking for :

-Swedish native speaker
-Fluent English
-Pro active - self motivated person
-Music, sound or tech lover
-Team player 
-Education and great remote customer service skills

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

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