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Swedish Technical Support Agent to Amsterdam

Job Description

Swedish speaking Technical Support Associate to Amsterdam
We are seeking a Swedish-speaking Technical Support Associate for our customer in
Amsterdam! Have you always had a dream of working with IT in the heart of a beautiful city?
Then this is your opportunity!
In this position you will be responsible for finding solutions and providing world-class customer
service. Your tasks will include keeping requests, solving problems / issues and troubleshooting
by using different tools.
 

 

Your responsibilities
• Solve technical issues by phone, mail or chat
• Develop positive and supportive reports
• Listen to IT-related challenges using technical expertise to understand the context and
look at factors that may have been the cause of specific problems
• Apply knowledge-based tools to solve problems
• Identify when and how specific issues need to be extended to different teams
• Use tools to follow up and discuss problems
• Handle open cases to ensure that the solution and case are closed quickly
• Diagnose and solve technical problems with hardware and software
• Keep up to date with system information, changes and updates
• Ability to work and communicate using virtual communication tools (phone,
conferences, online meeting, chat, etc.)

Requirements
• Fluent Swedish and English in both reading and writing
• Knowledge of various PC operating systems (Win XP, Win 7, etc.)
• Knowledge and experience with Microsoft Office
• Experience with game consoles or PC gaming systems is considered a plus
• Ability to navigate the internet and use search engines to find information
• Ability to utilize the telephone system as needed
• Experience from use, configuration and troubleshooting in several environments

Objectives
• Ability to recognize and respond to customer needs and demonstrate commitment to
addressing customers
• Ability to show a high level of communication skills to solve customer problems
• Ability to be patient in order to handle all types of customers
• Ability to "think outside the box" to advise customers about features and benefits of the
product, both Software and hardware related
• Give a world-class experience

 

Amsterdam
Amsterdam is called Northern Europe's Venice, and it's not without reason. The city is famous
for its many canals and bridges. Amsterdam is also a cycling paradise and you’ll find yourself
riding a bicycle before you know it - a sense of freedom, as the Dutch call it. Amsterdam is
also famous for its many beautiful museums, where you will find great exhibitions with Van
Gogh and Rembrandt. The streets, bridges and all flowers create a warm and cozy atmosphere
that is hard to find in other cities. The city is also famous for its liberal attitudes, its good
nightlife and the spicy Red Light District. Amsterdam is a heaven for people with a taste for
vintage shopping - here you will find something for everyone! When the sun is shining in
Amsterdam, we can guarantee that you wouldn’t want to be anywhere else.

Ref: F:SE(Amsterdam)

Location

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