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Swedish Technical Support Analyst

Job Description

Are you a Swedish speaker looking for adventure abroad? We are currently looking for Technical Support Analysts to join our partner in Dublin, Ireland. Our partner is a multinational company and one of the leaders in the industry.

The objective of the role is to resolve remote users’ IT problems by means of a first time fix or by dispatching for on site support.The Technical Support Analyst responds to clients requiring technical support via telephone, call handling systems or e-mail.

Responsibilities/Duties

  • Answer contacts promptly and professionally
  • Log/Validate all contacts
  • Resolve customer problems using the relevant tools and systems
  • Work to achieve individual and team goals
  • To comply/complete desk specific or ad-hoc request/tasks
  • Protect confidential and sensitive information and materials
  • Accomplish other duties as required
  • Escalate tickets to escalation team for validation and further escalation.
  • Monitor ticket queues and handle tickets appropriately
  • Provide support to multiple desks


Essential Competencies

  • Customer Service and Communication
  • Experience in communication with customers
  • Ability to communicate effectively -oral & written
  • Ability to apply analytical and investigative skills to resolve customer issues
  • Ability to handle challenging support situations
  • Ability to adapt to a changing environment
     

Benefits

  • Work in a dynamic and international environment
  • Relocation package
  • Competitive salary
  • Great career opportunities

 

Ref: REF-NJW4

Location

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