Swedish Technical Support Specialist (First level support)

Job Description

HR Globally Talent is an International Recruitment Agency based in Europe with representation worldwide and is now looking for a Technical Support Specialist (Level 1) who wants to join an exciting opportunity in Czech Republic.

Duties and Responsibilities:

As a Technical Support Agent you will be the first point of contact for the end users through Calls, E-mail, Web, and Chat and you will resolve end users issues and requests at the first level. The duties to be achieved will be:

• Diagnose end user issues and troubleshoot all technical issues
• Respond to email tickets and phone calls to resolve inquiries
• Replicate the problems in a test setup
• Collaborate with all the support team and vendors

Skills:

• Native or Fluent Swedish Speaker with Fluent English
• Aptitude for troubleshooting technical issues
• Good Customer Service Skills
• Good Pc skills and IT background

Apply Today!

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