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Systems Engineer

Job Description

Job description/Purpose

  • Job purpose is to provide deep technical expertise and remote support of high complex IT solutions at customers located in different European countries and to perform technical support for Intel based Fujitsu PRIMERGY Servers


  • Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in PRIMERGY HW/SW environment including Network components and Software (e.g. Operating System, Virtualization)
  • Usage of efficient diagnose process steps as appropriate to provide professional support in timely manner
  • Resolution via spare part recommendation or SW fixes/workarounds or repair measures as available from development or vendors using remote technology to meet Service levels (SLA) towards customers and countries, including participation in standby shifts 24x7
  • Technical escalation to back level support or vendor with provision of appropriate diagnose material from customers
  • Escalation handling and coordination of customer requirements towards next levels/vendors
  • Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
  • In critical customer situations and on special requirements out of countries on site support at customer site
  • Communication interface to local engineers /partners, provide technical documentation and information materials
  • Contribute to knowledge sharing in support team, provide professional incident documentation and feed knowledge base to enlarge known error information

Skills Required 

  • Education:
    • University degree in IT or equivalent subject or comparable education
  • Language(s):
    • Fluent English skills with technical and business focus (B2 Level or higher)
    • German Language (B2 Level or higher) would be an asset
  • Experience:
    • Broad technical experience in service and/or development
    • Deep knowledge of Intel based servers architecture in data centers, preferable from Fujitsu
    • Profound knowledge of MS server (2008R2/2012R2) and Redhat/Suse Linux
    • Knowledge of virtualization platforms (VMware, MS Hyper V, Citrix Xen)
    • Up to date certifications for Microsoft (MCSA, MCSE), VMware (VCP), Cisco (CCNA Routing and Switching, Wireless) and Brocade (BCNE) would be an asset
  • Soft Skills:
    • Work in international virtual teams and departments, professional customer contact
    • Ability to work autonomous and under pressure from customer/countries side
    • Customer and service oriented thinking, putting customer first
    • Professional communication and presentation skills
    • Self-motivated to continuously improve knowledge and keep skills up to date

We offer:

  • development and training opportunities
  • innovative teams
  • international environment
  • professional certifications



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