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Technical/Customer Service Advisor - German speaker

Job Description

As an Apple Technical Advisor, you’ll be providing technical support and customer service to consumer customers on a wide range of our Apple products. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting and support. We’ll rely on you to listen to our customers and use your technical expertise, creativity and passion to meet their needs — and remind them that behind our great products are amazing people.

Key qualifications

  • Be fluent in English AND German
  • Be a confident and enthusiastic communicator
  • Have strong organisational and administrative skills
  • Be a self-starter who is motivated and innovative
  • Have a high stress tolerance
  • An appreciation of the IT environment, preferably with Apple products
  • A high level of computer literacy
  • Experience of working in a pressurised, target-driven environment
  • A strong “hands-on” background in a similar environment
  • Enjoys troubleshooting technology


  • To provide basic to moderately complex support to Apple customers on Apple products
  • Logging of calls from customers onto an Apple database and following escalation procedures to resolve problems or issues
  • To provide and maintain strong, professional relationships with all of Apple’s customers and show empathy for the customer at all times
  • At all times, the Advisor will demonstrate a high level of customer service when helping a customer and if necessary, escalate “hot” issues to a more experienced Advisor
  • To make themselves available to receive calls for a minimum of 80% of their on-line time
  • To provide feedback on a daily basis to the team leader on new issues or call drivers that they have discovered
  • Wow our customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion
  • To educate customers on support options and the steps being taken to resolve their issue
  • Communicate pro-actively and positively with team members, customers, and other partners - remember, you represent the Apple brand.




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