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Technical Specialist (m/f) Automotive Parts, Maastricht

Job Description

Our client is a well-known international car manufacturer and its customer service center is the central point of contact in Europe, caring for the needs of current and prospective customers.

 

Technical Specialist (m/f) Automotive Parts, Maastricht

 

Your Responsibilities:

• Resolve incoming support requests, incidents and problems in French
• Resolve escalated technical parts enquiries for cars, vans and trucks
• Appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system)
• Identify, escalate or resolve complex issues when necessary
• Proactively and continuously monitor workload to ensure timely investigation and response to support requests
• Proactively identify, analyse and resolve or escalate problems and situations applying personal expertise and accrued knowledge
• Is able to provide feedback with proposed solutions to business partners influencing product/system specification and policy
• Is able to steer process change requirements to business partners
• Ensure quality improvements within supported services
• Uses out-of-the-box thinking to develop alternative solutions when established processes are not sufficient.
• Proactively steers analytical reasoning and problem solution amongst colleagues
• Recognises when issues or problems pop up more than once and takes appropriate action after accurate analysis

 

Required skills and experience:

• Excellent communication skills (B2B)
• Excellent in French, both verbal and in writing
• Expert skills in customer support and problem solving
• Expert affinity with IT - Computer literate (MS Windows Office)
• Expert affinity with the car trade and technology
• Advanced knowledge of interactions between tools and support systems
• Is capable of handling expert tasks in combination with regular workload without detriment to own stress level
• Uses expert knowledge, training and experience to come to root cause in problem solving
• Acts as a “brand ambassador”
• Supports strategic direction even if in conflict with own view
• Checks and corrects erroneous data content in systems where encountered or prompts responsible party to amend
• Expert knowledge in Electronic Parts/Component Catalogues

 

Benefits:

Working hours:
Full-time position 40 hours per week between Mondays to Friday, dayshift

Benefit:
• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
• 200 vacation hours (based on full time employment)
• Holiday allowance: 8% of annual salary
• Competitive performance based salary growth
• Result oriented bonuses
• Collective health insurance at discounted rates
• Pension plan
• Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs

Ref: A411

Location

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