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Technical Support Advisor (Dutch Speaker)

Job Description

You want to be part of a multicultural team in a company which works alongside well-known brands?
You want to relocate to the beautiful capital of Portugal – Lisbon?
Then this could be the perfect opportunity for you to have your experience of a lifetime!

Your responsibilities and impact as Technical Support:

  • Provide support on customers by responding to inbound requests + document relevant case information
  • Assist users with Pre-Sales, General Inquiries and technical support issues via phone/email/social media channels
  • Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels
  • Ensure excellent customer satisfaction through responding in an appropriately and friendly manner
  • You will work in a multicultural environment alongside a diverse team

Skills, qualifications and interests you need to succeed in this role:

  • You are a native Dutch speaker (this is a must!) + you have good level of English 
  • You are looking for a job opportunity abroad
  • You are motivated and committed to your work
  • You have no troubles with writing in Dutch
  • You are a team player and willing to work with many other nationalities
  • Sales/ Commercial background is a plus
  • Previous experience in Customer Service or credit recovery experience is a plus

What is in it for you?

  • CDI - 3 months of trial period
  • Working hours: 40h/week, 5 days/week, Monday to Saturday (rotating shifts) 7 am to 7 pm
  • A package in line with the market: 957€ gross / month x 14 months + up to 100€ / month bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
  • A signing bonus of 2000€ paid over 2 instances
  • If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay)
  • Opportunity to be part of a challenging and fast paced environment
  • Possibility to collaborate with some of the biggest brands in the industry
  • A multicultural and international environment
  • Fully paid training, professional development and career evolution

What should you expect from living in Lisbon?

  • A colourful city view and a rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes and a happy-go-lucky urban life
  • Warm climate all year and a sunny beach life next to the Atlantic
  • A large English-speaking local community and international environment

Your Future Company:

Started by two French entrepreneurs in the year 2000, this company has become an international Customer Experience Specialist. Currently, they are a global presence employing over 50.000 worldwide.
In their international hub in Lisbon, they take care of customer service experiences on behalf of some of the world’s most progressive brands.

Is this project is not for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.

Ref: PLWD3

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