Technical Support Advisor – German Speaker

About the job role:

Our brand is American manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.

As aTechnical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.

As a Technical Support Advisor, you will:

• Respond to inbound customer requests, document relevant case information

• Ensure excellent customer satisfaction

• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)

• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented

• Collaborate with other technicians to resolve or properly close help tickets

• Manage an individual ticket queue

• Responsible to follow the direction of management and provide feedback

Life at our company:

• Work with a diverse environment with people from over 15 nationalities

• Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!

• We promote inter-company mobility to work at any of our sites around the world

• New and modern offices in Lisbon.

Requirements

Offer