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Technical Support Agent (French)

Job Description

The Company.

Our partner is an international contact solutions provider working with worldwide presence. For one of their clients, a leading provider of home security solutions, they are currently recruiting French speakers for their office in Berlin.

Become part of a new exciting project in the capital of Germany!

The Job.

In this job, you are in charge of handling incoming calls and enquiries via mail. The main tasks include:

– Answering incoming calls and emails from French customers
– Provide excellent customer support and handle any enquiries in a polite and professional manner
– Maintain the CRM system and update relevant data
– Advise customers on the products of the client

The Profile.

– You are native French speaker and fluent in English
– You have experience in customer service
– You have excellent communication skills
– You are customer oriented and self-motivated 
– You are responsible and self-disciplined

The Offer.

– Salary: 1.541€ gross per month + performance related bonus
– 50% of the monthly transport ticket paid by the company
– Working hours: Monday-Sunday between 8 am – 8 pm
– Permanent contract
– International and multilingual working environment
– Company is very good connected with public transport
– Rotating shifts
– Start date ASAP



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