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Technical Support Agent - German and French

Job Description

Role Summary

Technical Support Agent work in a technical client-facing service environment, supporting partners. They provide specialist technical support for resolution of customer problems, incidents, issues, requests and queries. They liaise with product specialists, engineers, support teams, as required resolving requests/issues in a timely manner. They ensure proper documentation, notification, escalation, tracking, and follow up of all incidents as well as translating client requirements into solutions that will create value for Accenture and our clients.

 

Roles and Responsibilities

  • Troubleshoot and resolve technical issues related to data feeds by
  • Providing guidance and consultative technical support to partners
  • Work with a Partner/Account management Support model
  • Work directly with Engineers/Technical team on Partner technical integration
  • Bug management

 

For more information please contact Lucia on 01 4744 503

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