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HR Globally Talent is an International Recruitment Agency based in Europe with representation worldwide and is looking for a German Technical Support Agent (Level 2).
Location: Czech Republic
- Creation and deletion of user accounts and password
- Shared folder creation and access management
- Distribution point monitoring and Antivirus monitoring
- Installation and uninstallation of software
- Installation, configuration, troubleshooting of applications
- Installation and troubleshooting of Windows ,VPN and computer hardware
- Any other technical issue which is related to End User Computing
Skills and Knowledge:
- Windows 7 x32/x62
- Computer hardware troubleshooting
- Printer/scanner troubleshooting
- Windows Active Directory/DNS/DHCP/
- SCCM 2012 R2
- Admin Studio
- Knowledge of ITIL
- Basic Administration of Lotus Notes messaging
- Office 365
- Native or Fluent German Speaker plus Fluent English.
- Experience troubleshooting technical problems.
- Excellent Customer Service Skills.
- Strong multitasking skills.
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