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This position involves delivering excellent customer service and technical support to our customers. It is an exciting opportunity to work with one of the most recognised brands in the world and offers you a chance to experience the professional world of customer service and technical support. It is also an opportunity to bring your skills to our organisation while providing a quality service to our customers and clients.
Provide continuous customer service & technical support to Game Console Customers via telephone and other electronic mediums.
Develop expertise in assigned Client’s Line of Business (LOB) – Hardware, Live,Billing, and/or Retention.
Deliver individual Performance based on Metrics and Related Targets.
Drive Customer issue resolution.
Protect Customer PII data (follow MS guidelines and requirements).
Responsible for delivering timely, accurate customer support & technical answers and providing a high degree of customer service satisfaction.
Achieve and maintain service level statistics as defined.
Track& document customer & problem information.
Demonstrates understanding and commitment to protecting customers privacy and information
Successfully complete training activities to maintain technical currency, and to broaden product knowledge.
Participate in coaching and demonstrate commitment to personal improvement.
Provide feedback to help improve process, policies, tools, etc.
Ensure data integrity, accuracy, and timeliness.
Perform services consistent with quality standards and procedures based on training and coaching received.
Maintain acceptable level of productivity and timeliness
Continually develop technical and customer service skills.