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Technical Support Representative (m/f) German, Amsterdam

Job Description

Our client is an international operating company, which produces high quality consumer electronics recognized very positively by their clients. Their products are made to be used for business purpose and in also for private use.
Customer service and technical support means a lot to the company. They are currently looking for an enthusiastic, passionate and motivated person already based in the Amsterdam area to join the international team in the field of technical support.

 

Technical Support Representative (m/f) German, Amsterdam

 

Your Responsibilities:

Description:
You are the first point of contact for the customers needing technical support help regarding the company products for the native language region. As a technical support representative, you will be responsible to manage these contacts in an efficient and effective way and always making sure the client is fully satisfied with your services and solutions to their problem.


You will:
• Daily contact through the phone as well as answering written inquiries in form of emails or web-chat from customers regarding the company products both presale as post sales inquiries.
• Identify and analyse problems with non-functioning electro/mechanical equipment or software applications and maintain log of recurring problems, to report to the product development.
• Recommend solutions to customer’s application question and generate sales lead when appropriate.
• Sometimes handle customer product repair invoicing and assist in preparation of customer service statistics.
• Inform status of repair orders per customer request.
• Providing excellent customer management and have good communication skills, follow through, and advocacy for customer issues with internal departments

 

Required skills and experience:

• Native (near native) German speaking
• Already based in the Amsterdam area
• A minimum of 1-2 years of related experience
• Good knowledge on Windows & MAC environment and applications
• Worked in a technical support position would be a benefit
• Experience with Customer relationship management (CRM) systems
• Additional technical certification is advantage
• Problem solving and troubleshooting skilled
• Excellent understanding of operation systems
• Ability to process and retain large amount of information and customer focused
• Self-driven and independent and able to manage own time, goals & objective
• People oriented and a team player
• Strong communication skills, ability to build and maintain internal and external relationships
• Ability to work and perform under pressure

 

Benefits:

• Technical development & career program
• Smarter working;
• Daily fresh fruit at the office
• Working in an international environment

Our client is an international operating company, which produces high quality consumer electronics recognized very positively by their clients. Their products are made to be used for business purpose and in also for private use.
Customer service and technical support means a lot to the company. They are currently looking for an enthusiastic, passionate and motivated person already based in the Amsterdam area to join the international team in the field of technical support.

 

Technical Support Representative (m/f) German, Amsterdam

 

Your Responsibilities:

Description:
You are the first point of contact for the customers needing technical support help regarding the company products for the native language region. As a technical support representative, you will be responsible to manage these contacts in an efficient and effective way and always making sure the client is fully satisfied with your services and solutions to their problem.


You will:
• Daily contact through the phone as well as answering written inquiries in form of emails or web-chat from customers regarding the company products both presale as post sales inquiries.
• Identify and analyse problems with non-functioning electro/mechanical equipment or software applications and maintain log of recurring problems, to report to the product development.
• Recommend solutions to customer’s application question and generate sales lead when appropriate.
• Sometimes handle customer product repair invoicing and assist in preparation of customer service statistics.
• Inform status of repair orders per customer request.
• Providing excellent customer management and have good communication skills, follow through, and advocacy for customer issues with internal departments

 

Required skills and experience:

• Native (near native) German speaking
• Already based in the Amsterdam area
• A minimum of 1-2 years of related experience
• Good knowledge on Windows & MAC environment and applications
• Worked in a technical support position would be a benefit
• Experience with Customer relationship management (CRM) systems
• Additional technical certification is advantage
• Problem solving and troubleshooting skilled
• Excellent understanding of operation systems
• Ability to process and retain large amount of information and customer focused
• Self-driven and independent and able to manage own time, goals & objective
• People oriented and a team player
• Strong communication skills, ability to build and maintain internal and external relationships
• Ability to work and perform under pressure

 

Benefits:

• Technical development & career program
• Smarter working;
• Daily fresh fruit at the office
• Working in an international environment

Ref: A242

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