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Technical Support Representive French - Eindhoven area

Job Description

For a new project we are looking to expand the team with a French Technical Support Representative.

After the communication- and product training, the TS Representative will be working in a small international team. You are an open minded person with a friendly attitude who will create a nice working environment for himself and his coworkers.
You take ownership of you job and will handle each customer fast, friendly and respectfully, helping them in the best way possible. You bring a smile to the customer's face and thus show your added value to the company.

Job summary


Assist customers with installations, troubleshooting and problem solving in an efficient and customer friendly manner and thus delivering a positive customer experience

Main tasks

  • Answering inbound contacts (phone, email, web chat) from customers
  • Troubleshooting, diagnosing and resolving any product related questions or problems
  • RMA handling
  • Logging customer details, documenting the problem and escalating whenever necessary
  • Ensuring customer satisfaction in all customer contacts

Requirements

  • good troubleshooting skills which enable candidate to identify the customer's problem in a quick and professional manner
  • good written and verbal communication skills and can level with the customer
  • excellent customer service skills
  • good typing skills and able to multitask
  • besides a (near) native command of the required language at least a near native command of English (both verbal and in writing)
  • contact center working experience
  • able to work independently
  • resilience
  • start date of the full time one month training: 06/02/2017

Technical requirements

  • educational background in computing and/or proven technical skills

(A+ certificate preferably

  • good knowledge of operating systems (Windows, Linux, Apple)

Ref: 849-6067

Location

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