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Technical Support (Tier 2) - Poznan - Poland

Job Description

Job Summary
How does Poznan sound for your next career move? Have an excellent level of English and like working with technology?
Keep reading for more on this technical support job we have in Poznan Poland - This is a tier 2 job so you will be dealing with slightly higher issues in the tech department. Read on for more and if you have any questions feel free to pop us a call.

What will you do in this job?
Join the technical support team here in Poznan means that you will be responsible for providing a high quality service for all incoming/outgoing customers interactions with any issues via phone, online chat and emails. You will be set weekly targets in terms of customer experience and randomly assessed throughout each week. You will manage and control all customer interactions - keeping in mind the time limits to resolving any issues. Identify and escalate any customer issues where needed and you will helping manage customers payment security etc with our clients software.

Who will you be working for?
You will get the chance to work for an Irish owned -global services provider that has expanded into Europe and North America. The Company has an office now based in Poznan, Poland - a city well known for its renaissance old town, destroyed during World War II and then rebuilt.

Who are we looking for?
For this tier 2 Technical Support Job we are looking for you to have an excellent level of English in both verbal and written forms of communication. You will need to have some background experience in Customer service whether it be from face-to-face interaction or in a call center. You are good over the phone and have an eye for detail. You are time flexible and if you have any Information Technology security certs and/or experience in the area that would be a major plus for your application.

Where would you be working?
Poznan is just near the German border and has an excellent connection to Berlin. Poznan has about half a million inhabitants which makes it one of the biggest cities in Poland. Moreover, Poznan is a historical and cultural centre which also has low costs of living, so that with this technical support Job you will have a good living standard and will enjoy touristic and cultural life there.

Interview & Salary
The interview process for this technical support job is quite straight forward as all you need to do is pass the initial screening and then sit a face-to-face interview. In terms of Salary that is something we would like to talk personally with you so pop us a call today and find out more.

Ref: JN -062016-2055


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