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Telesales German Speaker

Job Description

The American Express Platinum and Gold Business Charge Cards are designed to help small business owners manage finances, improve cash flow and stay in control of everyday expenses, whilst earning rewards at the same time. The Small Business Services (SBS) Telesales Executive will focus on strategic opportunities within the small and medium sized companies segment in the German market, targeting premium industries, with the aim to acquire new SBS card holders for American Express. In this role he/she will be responsible for the E2E process including new acquisition, analysis and prospecting, value proposition, objection handling, formal offers and contract management. She/he is expected to utilize worldwide policies and procedures and maintain a high level of knowledge on related products. In exchange American Express puts in place a very attractive incentive plan that strongly rewards top performance.


  • Call small and medium sized companies with the aim to acquire new SBS card holders for American Express
  • Prospect and explore expansion opportunities
  • Present value proposition, handle objections, and manage formal offers and contracts
  • She/he sees their customers as strategic partners and helps them to optimize their travel expenses and cash flow management
  • Utilize all available lead sources to achieve maximum sales conversion rates
  • German native speaker and good level in English, both written and spoken, preferably somebody that has lived in the country and/or has good knowledge of the country
  • Employment eligibility to work in Spain, preferably >2 years’ Experience in sales roles (preferably in phone acquisition)  
  • Minimum graduated HBO
  • Business studies or similar education
  • Strong negotiation and communication skills
  • Self-confident with a strong will to achieve and exceed goals
  • High level of self-motivation
  • Ability to change from an individual contributor to a team player depending on the situation
  • Strong analytical, oral and written skills
  • Ability to think creatively

Why American Express?  

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

Proud to be recognized by Great Place to Work España - Ranked 3rd of overall Best Companies and No. 1 for Wellness & Wellbeing.

Ref: 17010861


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