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Thai Claims Officer
Recruiter Name | Bespoke Recruitment |
Job Title | Thai Claims Officer |
Job Type | Permanent Contract, Full-Time Position |
Our Reference | 475 |
Industry | |
Salary | 20000 - 25000 |
Location | Dublin |
Date Posted | over 1 year ago |
Expiry Date | 2017-09-07 |
Job Description
Our client is a global insurance company located in Dublin who is looking for Thai Claims Officer to join its growing Medical Services department.
Key Responsibilities
- Adjudicate and process Claims within the agreed company SLA – clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target
- Use company’s client database, Gulliver, accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning
- Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention
- Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided.
- In line with the company’s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims
- Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction
- Participate in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills
- This role involves shift work
- Other Ad hoc duties as required
Experience Required
- Previous experience in a customer focused role, in an administrative capacity
- Experience working in pressurized environment with tight deadlines
- Fluency in English plus a second language Thai is essential to this role
Behavioral Competencies
- Customer focused
- Strong communication (verbal & written)
- Ability to work effectively within a team environment
- Honesty and Integrity
- Ability to work under pressure
- Results driven and solution oriented
Technical Competencies
- Strong Knowledge of Microsoft Office (Excel, Word)
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Due to the nature of the role, only candidates with valid EU work permit can be considered
Ref: 475