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Travel Claims Agent w/ Native level of French

Job Description

Are you a team-player? Do you enjoy assisting other people? Are you interested in working in the vibrant city of Barcelona for the world's leading insurance brand? This might be your chance!

Our client is one of the world’s largest assistance providers and the leading insurance brand established over 30 years ago. They are currently looking for Travel Claims Agents to join their team in Barcelona. 

As a Travel Claims Agent, your responsibilities include:
- Assisting individuals who are in need of assistance as part of their travel insurance whilst they are travelling within their own country or internationally. 
- Advising and orienting customers towards an appropriate solution.
- Getting familiar with different types of insurance policies
- Coordinating all necessary steps of the assistance
- Handling international telephone calls and emails
- Constantly updating customer information to database
- Carry out the whole process with care and ensure the closure of each file
- Administration of invoices and claims related to each case.

Key Languages:
- Native level of French 
- Intermediate level of Spanish 
- Basic level of English

Core Skills/Experience:
- Customer service experience
- Strong communication skills
- Good team-player
- Good computer skills
- Experience from travel and tourism industry is a plus

What's on offer: 
- International working environment
- Possibilities for career development
- Central work location in Barcelona
- Competitive salary
- Great working hours
- 25 days of holidays
- Discounts on the company's products
- Life assurance
- Travel insurance
- Language courses



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