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Travel Customer Service Agent (German)

Job Description

Do you like working in a young and start-up mindset? Do you have a real passion for the travel and tourism industry? And are you looking for more than just a job…?
Then… GO for it!

The Company.

Our client is a B2B travel agency that was built up in 2015. Today they have already more than 100 employees in their office in central Barcelona. They were named as the fastest growing SaaS start-up company in Europe.
Currently, they are looking for NATIVE GERMAN Travel Customer Service Agents with a fluent level of English to join and be part of a strategic and multicultural team in the city center of Barcelona. Furthermore, You will have the opportunity to make a huge impact on the growth of this company.

The Job.

In this role, you will be responsible to address clients' needs and facilitate the booking process end-to-end, while ensuring an exceptional service level:

– Master Customer Service to ensure high-quality service to clients
– Resolve problems by applying policies and procedures
– Be up to date about the launching of new products and systems
– Email, phone and chat support in English
– Deep experience in using ticketing tools
– Create long-lasting connections with clients

The Profile.

– You are native German speaker with fluent level in English
– You have a background in the Hospitality / Tourism Industry and/or a previous experience in a Customer Service role
– Knowledge of Amadeus or other similar GDS is an advantage but not mandatory
– You have a passion for the Tourism & Travel industry
– You are a real team player and always ready to help
– You are dynamic and have a pro-active attitude
– You are solution-oriented and able to face challenging situations
– You are able to adapt yourself to a fast-paced environment
– You have excellent communication skills
– You can also work independently and take decisions

The Offer.

– Very competitive salary based on the level of experience + weekend and evening shifts compensation
– Regular office hours from Monday to Friday but possibility to work on the afternoon/evening shift (14:30-23:30)
– Rotation shifts (up to 20 weekends per year and up to 8 weeks with overnight shift per year, compensation provided)
– Permanent contract from day one with 6-month probation period 
– Free Spanish classes offered
– Health perks: choice between private health insurance or gym allowance
– Free yoga and meditation classes provided
– Free coffee, beverages, fruit and breakfast at the office
– Fully paid training provided (3 weeks)
– A really dynamic and nice working environment
– Great company culture with lots of events all-year-around 
– Start date: 02/12/2019 or January 

Ref: TRGER10


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