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Trust and Safety Advisor

Job Description

Trust and Safety Advisor

Temp- till the end of August

£10 per hour

Full-time

Oxford

Our client is a very successful e-commerce company operating globally. They are looking for a Trust and Safety Advisor to join their team.

*Please note: NO TIME OFF will be granted during this temp role

Main responsibilities

  • Assist in validation checks for new account holders and customers
  • Investigate accounts and bookings using the information provided by the customer
  • Have the insight to provide new ideas which would improve and add to the current processes
  • Make and respond to telephone calls and emails to assist customers
  • Resolve issues that arise from validation checks and provide clear and concise feedback to the customer
  • Resolve issues that arise from validation checks
  • Investigate existing account holders for suspicious or fraudulent behaviour

Experience

  • Fluent in English is a must
  • Fluent in Spanish or French is highly preferred
  • Exceptional attention for detail & high-quality research skills
  • Active interest in the internet fraud world and a keen desire to learn new skills
  • Good communication skill and a problem solver
  • Prior experience within a Customer Service role is desirable
  • Must be able to work weeknights and/or weekends
  • Experience in a research environment is advantageous
  • PC literacy and previous experience in using Microsoft Office software

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/

Ref: BBBH3856

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