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Located in Bulgaria's third largest city, Varna, on the Black Sea Coast, our client is brand new to the region. Operating in the online gaming industry and supporting clients in Turkey and the U.K they wish to introduce a new team of bilingual Turkish:English L1 Customer Service professionals. The brand new products range from sporting topics to casino type games and are real time and sometimes interactive.
The team will provide first line support to site users via email and chat (likely 70% 'click to chat' communication), so excellent written skills and engaging and empathetic personality is required as well as the ability to work in a fast paced environment. Queries could range from simple questions like how to change a password, to how to cash out, change payment info etc so someone who can do this with a professional yet friendly approach would get most enjoyment out of this type of role.
Applicants should have some previous exposure to customer service and preferably some familiarity with 'chat' or instant messaging -either professionally or as a user for personal interests. Fully fluent English and Turkish language skills are essential to enable fast and efficient communication with customers in both languages. Also essential is authorisation to work in Bulgaria. An interest or previous use of online gaming will be beneficial.
Candidates must have a valid EU Passport.
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