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Turkish Online Advertising Specialist

Job Description

PLEASE NOTE: Only candidates with valid working visa may apply! 

Do you have a passion for Google and would love to be an expert in Google AdWords? Do you thrive on variety and want a career with an exciting and innovative company where no day is ever the same and where the career progression is guaranteed? Are you fluent in Turkish to a native level?

Our client, One of the biggest BPO companies in the world are now looking to hire a Turkish Customer Service Specialist to support Google clients.

**Salaries up to 28K per annum!**

If you are energetic and professional with a Customer Service background, we would love to hear from you, and our world-class trainers will teach you all the product specific information to make you successful. After you get here, we’ll provide continuing technical education and a casual, fun work environment.

If you are looking for a great job and a great company, stop here – this is the place to grow your career!

Duties & Responsibilities for Turkish Customer Service Agent:

• Initially support will be provided by the email channel, it is envisaged the role will develop to incorporate phone and chat support

•  Process customer requests for business listings on internet search engine and maps

•  Verify and investigate business listings on our client’s search engine

•  Help customers work systematically through technical problems and understand the features and benefits of the product which will help improve their business

•  Taking ownership of on-going customer issues from start to successful completion with an emphasis on excellent customer satisfaction and attention to detail

•  Source customer information, create accounts and verify all information is valid

•  Ability to manage customer information with a high level of attention to detail

•  Manage a high volume of “customer cases” to resolution

•  Ability to manage customer queries through a number of forums, Email, Chat and Phone

•  Comfortable in making outbound calls to customers

Skills and Experience:

•  Fluency to native level in Turkish.

•  Local market knowledge

•  Must have excellent written communications skills

•  Third language verbal and/or written skills are a distinct advantage

•  Written skill in English is mandatory (English language skills across the board (listening, understanding, writing, speaking) should be C1 level (according to Common European Framework of Reference for Languages)

•  Call Centre Experience: at least 1 year of customer support experience via phone, email, and chat will be preferred

•  Experience working with direct consumers, in B2C environment, B2B a plus

•  Strong communication skills with a proactive and positive approach to tasks

•  Strong research and information analysis experience required with a high level of attention to detail

•  Candidates must possess “Follow Through” with the ability to resolve issues from start to finish

•  An effective team player who is able to also work independently

•  Proven ability to deal with problems and solve them effectively

•  Very customer service focused, able to deal with customers in a friendly and polite manner

•  Robust multitasking skills (e.g. able to log calls, log information, and interact with the customer simultaneously)

•  Have a strong desire to learn continually and grow professionally

•  Comfortable having their performance measured every day

•  Want to be part of an exciting, rapidly changing industry

•  Would like to develop their interpersonal skills, technical or sales consulting skills

•  Enjoy tackling tough problems and determining customers’ needs

PLEASE NOTE: Only candidates with valid working visa may apply! 



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