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Our client is a leading Global IT Service Company, ranked in the Services Top 100 of the world’s largest IT services companies and Top 10 in R&D. They are known for their award winning Talent Management, encouraging personal growth alongside professional advancement, and offering a range of international employment opportunities.
We have an opportunity at their Krakow site in Poland for a Product Support Analyst. Providing technical support to our clients, your role will be to resolve employee issues and escalations raised, work with the Escalation Management Team/ Technical Group Team effectively on more complex technical issues, in order to provide regular updates and a timely resolution to the customer. You should have the ability to absorb and troubleshoot complex technical issues and communicate them to a non-technical audience.
- Fluent English and Turkish
- Online ad operations experience is a plus
- Bachelor’s Degree or Diploma in these fields is a minimum requirement
- Analytical, technically minded and highly detail oriented
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