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TV Streaming Platform Adviser (German)

Job Description

Due to the critical situation in Europe with COVID-19, at the moment we can only consider people who are already located in Lisbon. 


The Company.

Do you want to work for one of Europe’s biggest entertainment brands? Think top-quality shows. Live coverage of your favorite sports. Breaking news. Innovative tech. Must-have products. Join an international team as a Streaming Platform Advisor and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. What are you waiting for? Become a part of a supportive, fun and friendly team in Lisbon, with a focus on having great conversations!


The Job.

You will be working for a booming telecommunications and entertainment company! In this role, you are responsible to:

– Offer information, solutions and to advise customers regarding the company’s services, over the phone, emails and chat
– Contribute to a positive customer experience through a responsible treatment of each contact
– Achieve the performance targets defined by the project
– Ensure and participate in the success of the department
– Guarantee clients satisfaction and a high level of quality


The Profile.

– You have a native level of German and a good level of English – this is a must!
– You are passionate by the entertainment industry – experience in this industry is a plus
– You have a professional attitude and strong customer service skills
– You have excellent listening and communication skills
– You are willing to learn and, develop and acquire new skills
– You are dynamic and self-motivated
– You are open-minded, a real team player and willing to work in an international and multicultural environment


The Offer.

– Working hours: Monday to Saturday, in rotating shifts from 8 AM- 8 PM
– A package in line with the market: 993€ gross / month x 14 months + 2X125€ / month language bonus + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
– If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 3 months of free accommodation provided by the company
– Opportunity to be part of a challenging and fast-paced environment
– Possibility to collaborate with some of the biggest brands in the industry
– A multicultural and international environment
– Fully paid training, professional development and career evolution


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Ref: PLWG6


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