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Unix Engineer (SPARC Systems)

Job Description

Job description/Purpose

  • Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions located in different European countries with focus on High End SPARC systems and Operating systems Solaris and Linux and to perform technical support for Fujitsu/Oracle systems HW and SW

  • Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in High End (SPARC) HW/SW environment with focus on Fujitsu and Oracle systems and Operating System Solaris and Linux
  • Resolution via spare part recommendation and/or SW fixes/workaround, configuration changes or repair measures as available from development or vendors using remote technology to meet Service levels (SLA) towards customers and countries, participation in standby shifts 24x7,
  • Usage of efficient diagnose process steps and tools as appropriate to provide efficient support in timely manner
  • Escalation to back level or vendor with provision of appropriate diagnose material from customers
  • Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
  • Escalation handling and coordination of customer requirements towards next levels/vendors
  • In critical customer situations and on special requirements out of countries on site support at customer site
  • Communication interface to local engineers /partners, provide technical documentation and information materials
  • Contribute to knowledge sharing in support

Skills Required 

  • Education:
    • University degree in IT or equivalent subject or comparable education
  • Required Language(s):  
    • Fluent English skills with technical and business focus (B2 Level or higher)
    • German Language (B2 Level or higher) would be an asset
  • Minimum Experience:   
    • Broad technical experience in service and/or development
    • Deep knowledge of High End Sparc systems and architecture in data centers, preferable from Fujitsu and Oracle
    • Certifications for Fujitsu (Enterprise SPARC support engineer) and OS (Solaris11, Linux RHEL and/or SLES) , Symantec (Storage Foundation and Cluster) would be an asset                            
  • Soft Skills:                      
    • Work in international virtual teams and departments, professional customer contact and presentation skills
    • Ability to work autonomous and under pressure from customer/countries side
    • Customer and service oriented thinking, put customer first
    • Professional communication and presentation skills
    • Self motivated to continuously improve knowledge and keep skills up to date

We offer:

  • development and training opportunities
  • innovative teams
  • international environment
  • professional certifications



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