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VIP Account Manager - Fluent in German

Job Description

VIP Account Manager - Fluent in German

£26,000 London

A market leader in the online betting industry require a confident, outgoing and charismatic VIP Account Manager to look after the German market.

You will be responsible for building and optimising relationships with VIP players to increase lifetime value.

Job Requirements:

  • Fluent in German and English, written and verbal
  • Experience of dealing with high net worth individuals
  • Confident, outgoing and resilient
  • Interest in Sports

In this role, you will:

  • Build and maintain relationships with premium customers
  • Proactively anticipate VIP needs and assure maximum satisfaction and loyalty through analysing game play
  • Run regular reports that assist in account management; newly identified players, deviation, top winners, top losers, downgrading of players etc
  • Develop database of VIP information through feedback collected
  • Participate in events; identifying suitable players to attend events and regularly attending themselves - ensuring they are professional and friendly at all time
  • Provide an efficient and professional service that contributes to VIP satisfaction and retention
  • Play an active role in managing, influencing and developing territory



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