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VIP Manager UK

Job Description

  • Responsible for handling all the VIP players, creating events and meeting players face to face on game related occasions
  • Build strong relationships and provide a superb end to end service tailored to our UK VIP players 
  • Co-ordinate retention calling campaigns including planning, execution and evaluation
  • Manage the customer base for new VIP potential
  • Work closely with the Country Manager to acquire new VIP players
  • Handle customers day-to-day queries and complaints, including out of office hours when needed
  • Build knowledge of your customers, understand players behaviours, interests and dislikes 
  • Plan and host events to entertain our players both locally and globally




  • Excellence in the English language, if you're native that will be considered an advantage
  • A keen interest in the iGaming sector, entertainment and the mobile revolution
  • Excellent communication, organising and planning skills
  • Strong relationship building skills and an ability to build trust 
  • Social and outgoing
  • Result driven, focused and quick to take initiative
  • Structured, organised and able to prioritise


Additional Information


Besides a competitive salary we also offer a gym benefit, health insurance and modern and relaxed office environment. If you are not based in Malta we will also provide you with a relocation package. 

**Applications in English only please.



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