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Warranty Claims Validator with Portuguese and English

Job Description

We are seeking an English speaking person who would like to start or deepen his/her experience in the warranty validation field by taking up the role of Warranty Claims Validator with Portuguese and English.

The primary role of Warranty Claims Validator is to assess warranty claims (accept/reject warranty repairs).  Additionally, the clerk processes monthly invoices from service providers and responds to queries from those as well as from country managers. The role generally entails usage and learning of client-specific software.

Expected start date: as soon as possible

Key responsibilities and activities can be summed up in the following points:

1) Warranty claim validation based on checking invoices (proof of purchase) and warranty policies

2) Clarification with repair service providers in case of discrepancy

3) Repair service providers invoice checking (i.e. comparison with payment proposal)

4) Create pro-forma invoices/payment proposals

5) Communicate results of validation



Since the opening is an entry level job, we put emphasis on your attitude rather than specific knowledge or experience. We just expect you to:

- Be willing to learn new things

- Have good command of Portuguese and English

- Have high school diploma

- Possess good communication skills (be able to build, maintain and enhance professional relationships with clients and others)

- Be able to work efficiently within a team 

- Have knowledge of warranty processes (this is an advantage, not mandatory) 

 - Be computer literate (Outlook, Excel, Access)



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