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Work in Tallinn - Finnish speaking Service Desk

Job Description

Are you a gamer, the person who always solves your family's computer problems or just in general have a big interest towards technology? Do you want to work in an industry-leading IT company in one of the world's most advanced digital societites, also known as "the e-capital of Europe"? Our client in Tallinn is looking for IT-interested people to work in IT-support, where you get to speak your native language!

Working in Tallinn

Tallinn has become a hub for IT companies all over the world and our client has set up an offshore office to provide exceptional support to customers! Tallinn is a great city and has developed rapidly over the last 10 years. The lifestyle is cheaper than Scandinavian and this role promises a great salary for a comfortable life! There are many places for shopping, great nightlife, and excellent architecture.


- Be the first person to come in contact with customers
- Solve IT related issues via phone, chat and email
- Invite customers to participate in phone problem solutions
- Solve the customer's problems, both internally and externally in an efficient manner
- Coordinate all incoming requests for priority issues
- Validate customer details and different requirements for data access
- Be the face of the company and make sure your service is high-quality so that customer satisfaction gets the highest rating


To succeed in the role you should:

- Able to provide high quality service to customers by answering phone, e-mail and chat
- Advanced knowledge of the Finnish language
- Fluent in English
- Experience of IT OR customer service jobs OR an interest towards IT
- Have a genuine interest in the IT industry
- Be solution-oriented and good at being able to prioritize
- Be good at listening and having a positive attitude



- Help with finding accommodation
- Paid flights to Estonia and help with the move
- Help with immigration and registrations in the country
- Installation of internet in your new apartment
- Paid medical visits
- Gym allowance
- Free transportation to and from work
- Work with many other Scandinavians in newly built office space

Ref: TallinnJan


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